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Client FAQ

Understand Our Full Service Process Before You Start

Clear process, clear payment milestones, clear handover. This page explains exactly what happens from inquiry to launch.

Step 1

Submit your project details

Tell us about your business, goals, references, and contact info through the website form.

Step 2

Specialist contact and scope confirmation

A project specialist reaches out on your preferred chat app first, then email as backup.

Step 3

Written quote + deposit to start

After scope is confirmed, we send a written quote. Once you confirm and pay the tier deposit (99 / 199 / 399), work starts.

Step 4

Account setup + progress visibility

After deposit is received, we create your account and guide setup one-on-one. You can then track project progress in the app.

Step 5

Preview and final payment

Before final payment, you can preview how the site looks. Full control is delivered after the balance is paid.

Step 6

Final delivery and launch

After balance settlement, we complete final handover based on agreed deliverables and launch requirements.

What to Fill in the Submission Form

Better input means faster execution. Here is what helps us quote accurately and build your site with fewer revision loops.

Business goal

What should this website do for you?

Examples: brand credibility, more leads, booking requests, product showcase, or campaign landing.

Current website / reference links

What do you already have or like?

Share your current site (if any) and 1-3 references you like. This helps us align style faster.

Brand assets

What materials should we design with?

Logo, brand color, photos, copy drafts, service descriptions, and any legal pages you already use.

Priority features

What must be included in v1?

List must-haves first. Scope changes later are possible, but separately evaluated and quoted.

Domain status

Do you already own a domain?

If yes, we assist DNS connection. If not, we can help purchase and manage it on your behalf.

Timeline and budget expectation

When do you need to launch?

Clear timeline and budget expectations help us build a realistic delivery plan and quote.

Frequently Asked Questions

Answers below are written for decision-stage clients, so payment and handover rules are explicit.

Ready to start your project?

Submit your details first. Your specialist will confirm scope, send the written quote, and walk you through the next step.